FAQ

Our nonstick coating contains up to 200,000 real diamond crystals per pan, embedded in a nano-composite formula developed and manufactured entirely in-house at our laboratory in Sierre, Switzerland. Diamond is one of the hardest natural materials on earth, which gives our coating exceptional durability and heat conductivity. In internal lab abrasion tests, our XD coating lasted 12 times longer than 3-layer nonstick, 24 times longer than ceramic nonstick, and 48 times longer than standard 2-layer nonstick coatings.

Our cookware does not contain PFOA, and this has been independently verified by the Danish Technological Institute. It also does not contain Teflon, which is a trademarked product of DuPont. Our Classic and Induction lines (XD and HD) do use PTFE, the compound responsible for nonstick performance. If you prefer a completely PFAS-free option, our CXD and CHD lines use a dual-layer DOU Ceramic coating that is both PTFE-free and PFAS-free.

Not all of our lines are induction-compatible. Standard cast aluminum is not magnetic, so our Classic line will not work on induction. Our CXD ceramic line is fully induction-ready, and select pieces in the XD+ line are also induction-compatible. The CHD line features the same DOU Ceramic coating but is designed specifically for non-induction cooktops. Check the product description to confirm compatibility before purchasing.

Every piece of Swiss Diamond cookware is made in Switzerland, where we have been crafting premium cookware since 1974. Our R&D and production are managed entirely in-house at the HORT Coating Center SA facility in Sierre. We have never outsourced our manufacturing. Our cast aluminum bodies are pressure-cast from 100% recycled aluminum, and our facility is powered by hydroelectric energy.

The XD+ line uses our signature diamond-reinforced PTFE-based nonstick coating, with select pieces available in induction-ready versions. The CXD and CHD lines both feature our DOU Ceramic nonstick coating, which is completely PFAS-free and PTFE-free. The key difference between the two ceramic lines is cooktop compatibility: CXD is induction-ready, while CHD is built for gas, electric, and other non-induction cooktops.

Yes. All Swiss Diamond cookware, including lids and ergonomic handles, is oven-safe up to 500°F (260°C). This applies across all product lines, so you can move confidently from stovetop to oven without swapping pans.

Technically, yes. Our cookware is dishwasher safe. However, we strongly recommend hand washing because harsh dishwasher detergents and high heat cycles can reduce nonstick performance over time. A quick wash with warm, soapy water and a soft sponge will keep your pan performing at its best for years.

Our cookware is designed for oil-free cooking, so you can cook without any added fat if you prefer. If you do use oil or butter, keep the heat at low to medium. One important note: never use nonstick cooking sprays, as they leave a residue that permanently adheres to the surface and degrades nonstick performance.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund, so you can cook with confidence

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

We stand behind the quality of our products Our Classic and Induction cookware lines (XD and HD coatings) carry a limited lifetime warranty that covers manufacturing defects. Tools, knives, and accessories carry a 1-year warranty. The warranty does not cover damage from misuse, overheating, accidents, commercial use, stains, discoloration, scratches, or dents. Glass lids and handles are excluded from all warranty coverage. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.