Home Kitchen Trial
Cook With Us for a Year
We know you're going to love it
Simply the Best
Diamond Reinforced Nonstick Coating
Timeless & Efficient
Stainless Steel Cookware for Life
Here at Swiss Diamond we fully believe that once a customer gets one of our products in their kitchen that they will be a Swiss Diamond fan for life. Now your purchase of select Swiss Diamond Products comes with a One Year (365 days) return policy. Good for one year from the purchase date. Should you choose to return your item you will be refunded your original purchase price. Outside of this one-year mark our limited lifetime warranty will still be applicable.
Swiss Diamond warrants to the original owner of the cookware that it is free of defects in materials and workmanship for the lifetime of the product. Swiss Diamond will repair or replace, at Swiss Diamond’s discretion, any item found to have a manufacturer’s defect. This warranty does not cover glass lids or handles. This warranty does not cover damage or destruction caused by misuse, abuse, accident, overheating, alterations or commercial use.
The Rule...( because Of Course There Are Some Rules)
We love our product and are sure you will too. However, should you try it and are unsatisfied we will take it back, no questions asked, for one year. If you find yourself not satisfied, simply reach out to us at firstname.lastname@example.org. This program iteration starts 11/06/2023, pans sold before this date do not qualify.
At this time, this program is limited to all XD cookware, HD 7" and 8" fry pans, Premium Steel (DLX) cookware, and Premium Clad Stainless cookware. The item must have been purchased from either our website or one of our Authorized Retailers.
You have one year (365 days) from the time of purchase to initiate your return via email where you will receive further instructions. All returns should be conducted with Swiss Diamond (Swiss Made Brands USA Inc) directly. Returns under this program will not be accepted by 3rd party sellers or Brick and Mortar retailers. Returns must be received by our team within 30 days of the initial return request. We will not accept returns received after 395 days of the original transaction.
Save the receipt! We can't say this enough. You'll need to provide dated proof of purchase to be able to return the product. Unfortunately, if you do not have the receipt or proof of purchase date, we will not be able to accept your return.
5 ply stainless steel is often regarded as the best cooking experience when it comes to cookware. Swiss Diamond’s Premium Clad cookware is just that, the best 5 ply stainless steel cookware on the market today. This line has a beautiful satin exterior ﬁnish from top to bottom and is sure to look good in your kitchen and on your table for years to come.
Swiss Diamond XD is our latest, most advanced diamond-reinforced nonstick cookware line to date. XD is produced using a new coating formulation developed in our lab in Switzerland and an advanced production process pioneered in our manufacturing facility. The result outperformed the competition for years of trouble-free nonstick cooking and easy clean-up.
Premium Steel (DLX)
Premium Steel (DLX) is Swiss Diamond’s most recent revolutionary product line, suitable for stovetops of all kinds. Unlike the classic series, Premium Steel features a beautiful stainless steel body, aluminum core, and an ergonomic handle. Its one-ply construction keeps the price affordable, while its stainless steel shine gives it a modern and sleek look.
The Fine Print . . .
At this time, this program is limited to the following items only: all XD individual cookware pieces (SKUs starting with XD)*, HD / Classic 7 inch “Try Me” fry pan 6418T, HD / Classic 8 inch “Try Me” fry pan 6420T, All Premium Steel (DLX) cookware SKUs beginning with PSLA, and all Premium Clad (SDCLAD) Stainless SKUs beginning with SDCLAD.
Upon return, within the 365 day trial window, you will receive a refund of the applicable amount spent specifically on the Swiss Diamond qualifying item you are returning, in case the returned product was part of a bundle of products that were purchased at a promotional price, a new calculation for the bundle will be adjusted as if the returned item was not purchased initially and the cost difference between the new cost of the bundle will be charged to the customer minus the actual paid cost of the bundle. This cost difference will be deducted from the value of the returned product for an adjusted true refund. Your refund will be processed when delivery of said item is confirmed at our warehouse. The customer must submit all required information and documentation requested by our 365 Support Team within 30 days of your return and refund request. Swiss Diamond is not responsible for any shipping costs associated with returning your item under the 365 day policy. Products must have been used only for their intended purpose outlined in our use and care booklet. Swiss Diamond cookware is not intended for commercial use, and products that were used in a commercial setting, will not be refunded. This return and refund policy is limited to one item per person and/or shipping address. Any attempt for bad faith or exploitation of this policy (as decided by us) will void this 365 return policy.
Any products purchased before January 1st 2023 are not eligible for participation in this program. Returns of items prior to this date and time due to potential manufacturing defects will be processed as a warranty replacement and are subject to approval by the Swiss Diamond Warranty Team. Swiss Diamond reserves the right to suspend or change the Home Kitchen Trial/365-day program at any time.
*Beginning November 1st. Prior to 11/01/2023 only the XD 7 inch “Try Me” fry pan XD6418T, HD / XD 8 inch “Try Me” fry pan XD6420T qualify under the 365 Home Kitchen Trial for refund.
Start A Return
To start a return, please send us an email including a photo of the item to be returned as well as proof of purchase via a copy of the receipt and or a Swiss Diamond order number from www.swissdiamond.com. Once we receive your email, we'll get back to you with further instructions on how to get your pan back to us and finalize the return. All returns must be received within 30 days of being finalized and within 395 days of the initial purchase. Please expect it to take up to two weeks for us to process your return once received.