Warranty Information
Warranty Information for Swiss Diamond Cookware
Thank you for choosing Swiss Diamond cookware. We are committed to providing you with high-quality products, and we stand behind the craftsmanship of our cookware lines. Please carefully review the warranty information outlined below for your specific product line.
Swiss Diamond®️ Classic and Induction Lines (XD and HD Coating)
Swiss Diamond warrants that your cookware is free from defects in materials and workmanship for the lifetime of the product. This warranty covers the Classic and Induction lines with XD and HD coating, excluding glass lids or handles.
The warranty is contingent upon adherence to the provided Use and Care Instructions that are included with your cookware. It does not cover damage resulting from misuse, abuse, accidents, overheating, alterations or commercial use. Stains, discoloration, food odor, scratch marks and dents are also excluded. Incidental or consequential damages are not covered.
Swiss Diamond will, at its discretion, repair or replace any item found to have a manufacturer defect. If the defective item is no longer available, a substitute of similar function and value will be provided. This warranty does not constitute a money-back guarantee. In the event of a return for repair or replacement, the cookware must be sent back prepaid at the expense of the owner.
To file a warranty claim, please contact us by emailing: support@mail.swissdiamond.ladesk.com. Please include the following: picture of full inside of pan including rim, picture of full bottom of pan where “Swiss Diamond” is branded, picture of affected area and your proof of purchase/receipt.
Diamond Certification
Swiss Diamond certifies that the nonstick coating used in our products contains genuine diamond crystals and sourced from a non-conflict supplier in compliance with international regulations.
Swiss Diamond®️ Seconds
Cookware sold as "second quality" or "outlet" by third-party sellers does not carry the Swiss Diamond warranty. Please contact the store of purchase for issues with these products.
Premium Steel by Swiss Diamond®️ Line of Cookware
Premium Steel by Swiss Diamond is warrantied for the lifetime of the product, excluding glass lids or handles. Damage from misuse, abuse, commercial use, accidents or overheating is not covered and will void the Warranty. Please refer to the Use & Care Instructions included with your cookware.
To file a warranty claim for defective cookware, please contact us by emailing: support@mail.swissdiamond.ladesk.com. They will require the following with your submission: picture of full inside of pan including rim, picture of full bottom of pan where “Swiss Diamond” is branded, picture of the affected area and proof of purchase/receipt.
Swiss Diamond will repair or replace defective items with a substitute of similar function and value if necessary. The warranty does not guarantee a refund. In case of a return, the cookware must be shipped prepaid at the expense of the owner.
Swiss Diamond®️ Tools, Knives, and Accessories
Tools, knives and accessories are warrantied for 1 year from the purchase date. Exclusions include glass lids or handles. Use and Care Instructions must be followed, and damage from misuse, abuse, commercial use, accidents or overheating is not covered.
To file a warranty claim for defective tools, knives and accessories, please contact us by emailing: support@mail.swissdiamond.ladesk.com. Ensure you include pictures of the tool/accessory showing the defect.
Similar to other lines, Swiss Diamond will repair or replace items after the defect is recognized, analyzed and accepted as defective material and/or faulty manufacturing with a substitute of similar function and value if necessary. Consecutive damages from the product are not covered, especially for actions without adhering to Swiss Diamond’s Use & Care Instructions. The warranty does not guarantee a refund. In case of return, the items must be shipped prepaid at the expense of the owner.
Nonstick cookware, revolutionized
all the pros of ceramic, none of the cons
Swiss Diamond's CXD nonstick cookware is proudly PFAS free, offering a safer and eco-conscious alternative to conventional nonstick pans. Manufactured in Sierre, Switzerland through environmentally responsible processes, including a zero waste recycling system, each piece is cast from recycled aluminum and finished with our advanced CXD coating, infused with rear diamond crystals for exceptional durability and heat conductivity. Unlike many ceramic coatings that degrade quickly, CXD resists blistering, cracking, and sticking even under high heat. The result is a sustainable, high performance cookware line that delivers healthier cooking, superior longevity, and uncompromising Swiss precision and quality.
Featured cookware
CXD Nonstick - PFAS FREE
two layers of ceramic technology
durable like a diamond
Swiss Diamond's CXD nonstick coating is a cutting-edge, PFAS-free ceramic surface engineered for both performance and sustainability. This dual-layer system features a plasma-hardened base for exceptional durability, topped with a diamond-infused ceramic layer that ensures effortless food release and superior heat conductivity, and it's oven safe up to 500°F. Unlike conventional nonstick coatings, CXD is entirely free from PFAS,PFOA, lead, cadmium, and mercury, making it a safer choice for health-conscious cooks.
New Stainless Steel Handles
sophisticated ergonomics
CXD's new brushed stainless steel handles combine modern elegance with thoughtful engineering. Featuring a sleek finish with a curved, ergonomic shape, our handles are seamlessly mounted without rivets. This rivet-free construction ensures an uninterrupted cooking surface, making cleanup effortless and helping prevent food and bacteria buildup often found around traditional handle mounts. Oven safe up to 500°F and designed for optimal balance and comfort, these handles enhance both the aesthetics of your home kitchen and the hygiene of your home cooking.
Induction cooking, elevated
compatible with all cooktops
CXD cookware is fully compatible with all cooktops, with a special focus on optimized induction performance. Each pan features a full-base, induction plate engineered for rapid and even heat transfer on induction stovetops-eliminating hot spots and maximizing energy efficiency. Whether you're using gas, electric, ceramic, or induction, CXD delivers consistent results thanks to its precision-cast aluminum body and magnetized base. This versatility ensures that home chefs can enjoy the benefits of CXD's PFAS-free, diamond-reinforced ceramic coatings regardless of their cooking surface, without compromising heat responsiveness or durability.
CREATE
YOUR DREAM SET
Are you in search of the ideal cookware set crafted to match your culinary preferences? Your quest ends here with our customizable offerings! Explore our diverse array of cookware selections, from nonstick to stainless steel, complemented by knives and utensils, allowing you to design your kitchen precisely as you imagine it.
