What Does It Mean If Something Is Back Ordered?
Stock Availability and Backorders Policy:
While we strive to maintain ample stock across our product range, occasional stock shortages may occur. In the event that an item you've ordered is temporarily out of stock, it will be shipped once all items are available.
If you prefer immediate shipment of your in-stock items, please reach out to our customer service department at customerservice@swissgourmetusa.com. Orders containing back ordered items will be shipped without additional shipping costs once the products are back in stock.
Backordered items on our site are labeled with an Estimated Ship Date (ETA), indicating when we anticipate the product's return to our warehouse. Please note that the ETA is subject to change based on product movement from Switzerland. If the ETA changes by more than 7 days, our customer service team will contact you with relevant information. All orders with backordered products will be dispatched in full once the backordered items are ready to ship.
For retail locations, we recommend checking with your local retailer to inquire about their stock levels, as they typically order products directly from our distributors. Additionally, customers interested in verifying the factory inventory status of a service part may contact our Consumer Service Hotline at (980) 224-9044. Our representatives can provide information on a specific product's availability at our warehouse and can sell parts directly to consumers in the United States. However, please note that these representatives cannot follow up on retail locations' orders or ship warranty replacements directly to retail locations. Retailers should coordinate directly with their distributors for order inquiries.
Nonstick cookware, revolutionized
all the pros of ceramic, none of the cons
Swiss Diamond’s CXD Nonstick Cookware is proudly PFAS-free, offering a safer, eco-conscious alternative to conventional nonstick pans. Manufactured in Switzerland using 100% hydroelectric power and a zero-waste recycling process, each piece is cast from recycled aluminum and finished with our advanced CXD coating, infused with real diamond crystals for exceptional durability and heat conductivity. Unlike many ceramic coatings that degrade quickly, CXD resists blistering, cracking, and sticking even under high heat. The result is a sustainable, high-performance cookware line that delivers healthier cooking, superior longevity, and uncompromising Swiss precision and quality.
Featured cookware
CXD Nonstick - PFAS FREE
two layers of ceramic technology
durable like a diamond
Swiss Diamond's CXD nonstick coating is a cutting-edge, PFAS-free ceramic surface engineered for both performance and sustainability. This dual-layer system features a plasma-hardened base for exceptional durability, topped with a diamond-infused ceramic layer that ensures effortless food release and superior heat conductivity, and it's oven safe up to 500°F. Unlike conventional nonstick coatings, CXD is entirely free from PFAS,PFOA, lead, cadmium, and mercury, making it a safer choice for health-conscious cooks.
New Stainless Steel Handles
sophisticated ergonomics
CXD's new brushed stainless steel handles combine modern elegance with thoughtful engineering. Featuring a sleek finish with a curved, ergonomic shape, our handles are seamlessly mounted without rivets. This rivet-free construction ensures an uninterrupted cooking surface, making cleanup effortless and helping prevent food and bacteria buildup often found around traditional handle mounts. Oven safe up to 500°F and designed for optimal balance and comfort, these handles enhance both the aesthetics of your home kitchen and the hygiene of your home cooking.
Induction cooking, elevated
compatible with all cooktops
CXD cookware is fully compatible with all cooktops, with a special focus on optimized induction performance. Each pan features a full-base, induction plate engineered for rapid and even heat transfer on induction stovetops-eliminating hot spots and maximizing energy efficiency. Whether you're using gas, electric, ceramic, or induction, CXD delivers consistent results thanks to its precision-cast aluminum body and magnetized base. This versatility ensures that home chefs can enjoy the benefits of CXD's PFAS-free, diamond-reinforced ceramic coatings regardless of their cooking surface, without compromising heat responsiveness or durability.
CREATE
YOUR DREAM SET
Are you in search of the ideal cookware set crafted to match your culinary preferences? Your quest ends here with our customizable offerings! Explore our diverse array of cookware selections, from nonstick to stainless steel, complemented by knives and utensils, allowing you to design your kitchen precisely as you imagine it.
