Shipping & Returns
Shipping Details
*No Free Shipping available to AK & HI or to Canada. Please call us if you need any help.
Swiss Diamond Shipping
Orders placed before 1pm EST Mon - Friday will ship from our North Carolina warehouse that same day. Orders placed after 1pm (EST) or on the weekend will ship the next business day. Please be advised that UPS and FedEx do not ship on many national holidays, and we urge you to check your shipping times before placing an important order near or around a holiday.
We ship to any location in the United States and its territories. We do not ship outside of the USA and Canada at this time. Shipping is calculated based on item weight and distance from our warehouse. Rates are determined by UPS.
Free Returns from Swiss Diamond Policy
Want to hold a piece of Swiss Diamond before you replace your whole kitchen? We get it!
Items may be returned unused in original packaging within 30 days of purchase. Just keep your packing slip from your order. If you need to return the item for any reason, simply email our customer service team at customerservice@swissmadebrandsusa.com and we will email you a UPS return label and a return slip. Once you receive the call tag, repack the item including the return sheet. Swiss Diamond pays return shipping fees when you use our UPS return label. You pay nothing. To receive FREE Return Shipping, you MUST use the prepared UPS return label that we send to your email, and bring your package to an authorized UPS location. You can find Authorized UPS Locations at UPS.com.
If you no longer have your pack slip, please contact customer service for return instructions. If you prefer not to use the Free UPS Return Service, please enclose the following information with your return merchandise to allow us to process your return quickly and accurately:
Your full name and address
Your order number
Reason for return
Desired action (replace item, exchange or refund)
Ship your return merchandise, pre-paid and insured for your protection, to:
Swiss Diamond Returns, 200-H Forsyth Hall Dr., Charlotte NC, 28273
Please Note: 1 All Shipping Fees are not refundable. 2 Refunds and returns are not accepted if cookware has been used. 3 Swiss Diamond replacement parts (knobs, handles, mixer parts, etc...) are not available for free return shipment. We will still accept the return for a full refund, however the cost of returning the item will be on the returner.
No Free Returns available to AK & HI or to Canada.
Swiss Diamond Warranty Policy
Each piece of Swiss Diamond cookware is covered with a Limited Lifetime Warranty to protect the consumer against manufacturing defects. If your item has a manufacturing defect, please contact us for instructions on submitting a warranty claim. The warranty expressly does not cover normal wear and tear, use, or misuse. See Our Use And Care Instructions.
If your pan is starting to show a black carbon build-up that does not come off with normal washing, or has begun to lose its nonstick release properties, please see the Use & Care Instructions for more information.
When will my order arrive?
To calculate exact shipping times from our warehouse to your location, use the UPS website's Calculate Time and Cost tool. Our warehouse is located in CHARLOTTE, NORTH CAROLINA 28273.
Any free expedited shipping (3 day, 2 day or next day) may be shipped ground if our shipping department decides that ground shipping will be just as fast and the shipping address is within distance for the same number of days or less. If you pay for expedited shipping the shipping method selected will be used.
Swiss Diamond Shipping
Free Shipping On All Orders of $69 or more. The free shipping is applied if the total order is $69 or more AFTER any coupons and BEFORE any tax or shipping costs.
Orders placed before 1pm EST Mon - Friday will ship from our North Carolina warehouse that same day. Orders placed after 1pm (EST) or on the weekend will ship the next business day. Please be advised that We use UPS Surepost for many orders. This sometimes creates a bit longer of a ship time, but is how we can bring you Free Shipping. Also UPS, FedEx and USPS do not ship on many national holidays, and we urge you to check your shipping times before placing an important order near or around a holiday.
We ship to any location in the United States, it's territories and Canada. We do not ship internationally (outside of the USA and Canada) at this time. Shipping is calculated based on item weight and distance from our warehouse. Rates are determined by UPS.
No Free Shipping available to AK & HI. Please call us if you need any help. If you place and order set to be delivered to either of these 2 states, a member of our customer service team will contact you to discuss shipping cost.
Retail orders placed ABOVE $2,000 may be sent to the closest UPS or UPS facility. This ensures that you (the person who ordered the package) signs for it, and the package ends up in the right hands. If you would like to make other shipping arrangements, please call customer service prior to placing an order over $2,000.
Swiss Diamond knows the importance of a good gift, and the ability to send it without the recipient knowing it is coming. However, we also highly value our customer’s security. For this reason we will need to voice verify every order that is sent to a different address than the billing address on the card used. We will call you as soon as we can, many times within just a few minutes of your order being placed, to verify your order. Your order will not ship until we have verified some information about your order. If you would like to take care of this before placing your order, please contact us at (980) 224-9044 and we can process your order over the phone. Also if you are placing an order via PayPal, your order will ship right away as PayPal will verify all information.
* If there is a "Free 2 Day Air" Shipping special going on, there is a minimum of $200 order unless otherwise specified. If the system does let you choose 2 day air, but you do not meet the minimum order requirement, your order will still ship free, but will be sent FedEx Ground.