Shipping & Returns
Shipping Details
*Free Shipping is not available to AK, PR, HI and Canada.
Orders placed before 12 pm EST, Monday - Friday will ship from our North Carolina warehouse that same day. Orders placed after 12 pm EST or on the weekend, will ship the next business day. Please be advised that UPS and FedEx do not ship on many national holidays, and we urge you to check your shipping times before placing an important order near or around a holiday.
We ship to any location in the United States and its territories. We do not ship outside of USA and Canada at this time. Shipping is calculated based on item weight and distance from our warehouse. Rates are determined by UPS.
In some situations, we do ship via UPS Surepost (PO Boxes) or USPS - Priority Mail. This is dependent upon the size of package and location.
Retail orders placed ABOVE $2,000 may be sent to the closest UPS or UPS facility. This ensures that you (the person who ordered the package) signs for it, and the package ends up in the right hands. If you would like to make other shipping arrangements, please call customer service prior to placing an order over $2,000 at 980-224-9044, Ext 406
Swiss Diamond knows the importance of a good gift and the ability to send it without the recipient knowing it is coming. However, we also highly value our customer’s security. For this reason, we will need to voice verify every order that is sent to a different address than the billing address on the credit card used for payment. We will call you as soon as we can, many times within just a few minutes of your order being placed, to verify all information before we release it to our warehouse for packing. If you would like to take care of this before placing your order, please contact us at 980-224-9044, Ext 406, and we can process your order over the phone. If you are placing an order via PayPal, your order will ship right away as PayPal will verify all information.
Swiss Diamond Free Return Policy
Want to hold a piece of Swiss Diamond before you replace your whole kitchen? We get it!
Items may be returned unused and in their original packaging within 30 days of purchase for a full refund, replacement or exchange. Just keep your packing slip from your order. Simply email our customer service team at customerservice@swissmadebrandsusa.com, and we will email you a UPS return label. All you need to do is drop it off at an authorized UPS store/location. Swiss Diamond pays return shipping fees when you use our UPS label; you pay nothing! You can find a authorized UPS locations at UPS.com.
Please note: Swiss Diamond replacement handles and knobs are not available for free returns
If you prefer not to use the free UPS return service, please enclose the following information with your return to expedite your refund:
Full name and address
Order number (this is the PO number on your order)
Reason for return
Desired action (replace item, exchange or refund)
Ship to:
Swiss Diamond Returns
200-H Forsyth Hall Drive
Charlotte, NC 28273
Please Note: Shipping Fees are not refundable.
Free Returns are not available to AK, HI, PR and Canada at this time
Swiss Diamond Warranty Policy
Each piece of Swiss Diamond cookware is covered with a Limited Lifetime Warranty to protect the consumer against manufacturing defects. If your item has a manufacturing defect, please contact: support@mail.swissdiamond.ladesk.com. The warranty expressly does not cover normal wear and tear or misuse. See Our Use & Care Instructions for details.
If your pan is starting to show a black/brown carbon build-up that does not remove with normal washing or has begun to lose its nonstick release properties, please see the Use & Care Instructions for more information on a deep cleaning method to restore the surface.
When will my order arrive?
To calculate exact shipping times from our warehouse to your location, use the UPS Calculate Time and Cost tool: https://wwwapps.ups.com/ctc/request?loc=en_US. Our warehouse is located in CHARLOTTE, NC 28273
Any free expedited shipping (3 day, 2 day or next day) may be shipped ground if our shipping department determines that ground shipping will be just as fast and the shipping address is within distance for the same number of days or less. If you pay for expedited shipping, the shipping method selected will be used.